EMAIL SENT!

Please review the pictures for more details. I am happy to work with you in order to get this fixed without anyone having to unnecessarily spend money shipping tables back and forth. I am hoping I can simply get a replacement vinyl kit or something that I can replace myself and consider this issue resolved.

Please feel free to call me at (917) 843-9338 to discuss this further.

Regards,

Anuj

10AM PHONE CALL - ANUJ GOEL BERATES AND CURSES OUT BBO POKER TABLE’S OFFICE MANAGER AND INSIDE SALES, TWO NICE LADIES.

WE AGREE TO RESOLUTION #1 - VINYL REPAIR KIT

On Jan 22, 2015, at 5:40 PM, Customer Service Issues wrote:

Hi Anuj,

My apologies that the freight company damaged your table. What I understand from your notes is that the nanny signed for the table with inspecting it? Is there any more information you can provide me?

Thank you for sending us pictures. We need a picture of the sides of the box where the damage occurred. Unfortunately, the damage was not noted when your nanny for signed for the box. When she signed for a freight package it is saying it arrived in good condition and now we are in a concealed damage situation, which are very difficult. By not noting the damage, the freight company has been released of its liability.

Can you please send us more pictures?

What we do in these cases is we can send you replacement vinyl for the table. The great thing about your table is that it is made so that you can service the arm rest and playing surface. Simply remove the arm rest and wrap the new vinyl over the existing arm rest and secure with a staple gun. It's easy to do, but does take two people. Attached are some instructions.

Would you like me to send the vinyl out to you?

Thanks,

Jennifer

THIS IS WHY FOLLOWING THE RECEIVING INSTRUCTIONS IS SO IMPORTANT THAT WE ACTUALLY CALL EACH CUSTOMER TO GO OVER IT PERSONALLY. WE VERBALLY WENT OVER THE RECEIVING INSTRUCTIONS WITH ANUJ ON DEC 29TH, 2014 AT 10:51:50AM.

On Jan 22, 2015, at 6:01 PM, Anuj Goel <a*******l@g***l.com> wrote:

Hi Jennifer,

Thank you for your response. The nanny fully inspected the box and as I mentioned in my previous email, there is absolutely no damage to the box. You can verify this from the pictures I have already sent to you. The bubble wrap in which the table was wrapped also does not have any tears, which means the tear in the vinyl was there before it was packed.

That being said, I am not looking to get tables shipped back and forth if it can be avoided. I was told this issue can be fixed with a replacement vinyl. If you can ship me a replacement vinyl along with a repair kit, and walk me through the replacement if I need assistance (maybe a instructional video?), that will be just fine. However, I need the process expedited because I am running out of patience at this time. I hope you can ship out the materials today itself.

Please overnight the vinyl and repair kit and let me know if there are any specific instructions I need to follow. I'm sure I should be able to replace the vinyl without issues.

Thanks

Anuj

You shipped a damaged table to me, and I either want a table in brand new condition that is NOT damaged (exactly what I paid for), or I want my money back. Please arrange to have this damaged piece of garbage shipped back at your expense and refund my money. I am disappointed at your lack of professionalism and basic customer service. You take my money, ship me a damaged table, try to lay the blame on me or the shipping company, when in reality this is YOUR mistake, and when you run out of options or excuses, you simply disappear! You have clearly seen from the pictures I emailed earlier that there was absolutely NO damage to the outer box, which means that YOU shipped me a table that was already torn! I completely understand that such things can happen, but for you to just disappear after your mistake instead of correcting it, tells me that your company is sleazy and is only interested in taking my money.

I will wait a couple of days more before I file a chargeback with my credit card company. Please arrange to have the item shipped back in the mean time, and let me know if you are arranging a replacement or a refund. I am absolutely fine with either. Consider this the first and last time I have done business with your "company". And I will be sure to leave appropriate feedback for your "company" on sites I see appropriate.

Regards,

Anuj

I paid for a brand new poker table in perfect condition, but what I received was damaged right out of the box, and clearly NOT new. I was very understanding in the beginning and had agreed to work with you on getting your mistake corrected, but it appears to me you are a fly by night operation that just wants to keep customers' money and disappear. Your complete lack of basic professional courtesy is appalling.

I am filing a chargeback with my credit card company at this time. I also have no choice but to leave a very detailed and appropriate review for your horrendous operation you call a "business" on several websites that I have already identified. And feel free to do whatever the hell you want with the damaged table – you are absolutely welcome to have it shipped back at your expense.

Do yourself a favor and find a real job with a real company instead of trying to steal money from honest hardworking families. Shame on you.

PS: I laughed when I read the name of the owner of BBO. Why am I not surprised!! Dishonest bunch of morons.

ALTHOUGH WE SENT OUT ANUJ’S VINYL REPAIR KIT AS HE REQUESTED ON 1/23/15, WE CONFIRMED BUT DID NOT GIVE HIS TRACKING EXPLICITLY OVER EMAIL. THAT’S OUR FAULT.

WE HAVE A COMPANY POLICY TO TRY TO FOLLOW UP WITHIN 24 HOURS TO CUSTOMER EMAILS, WE DID DROP THE BALL ON THIS. THE STAFF MET ABOUT THIS POINT OVER THIS EMAIL AND DEVELOPED WAYS TO DECREASE RESPONSE TIMES FOR CUSTOMER SERVICE ISSUES.

BUT THIS IS WHERE WE FIRST GET A GLIMPSE OF WHO WE ARE DEALING WITH.

ANYWAY - WHAT IS THE OWNER’S NAME HAVE TO DO WITH ANYTHING? DOES ANUJ GOEL NOT LIKE THE NAME GEORGE?

FIRST, IN THE MORNING - WE GET A NOTICE ON OUR RESELLER RATINGS ACCOUNT THAT WE HAVE A NEW RATING. HERE IT IS:

Hey BBO Poker Tables the user n69e0 posted the following standard review January 28, 2015

Customer Satisfaction: (1 of 5)

Review:

Typical fly by night Chinese operation. Shipped a defective poker table (vinyl was completely ripped on delivery even though shipping box was intact). They initially tried to lay the blame on the shipping company, but when that option failed, they simply disappeared. No response to SEVERAL emails, long hold times and eventual call disconnects over the phone. Just a shady company. Now I'm having to go through unnecessary paperwork and wasting time with my credit card company trying to get my money back.

The table quality other than the damage is good - I don't disagree with that. BUT, do yourself a favor, if you want to be protected as a customer from this shady company in the event of a damaged item or mis-delivery, you are MUCH better off buying their table from Amazon. Amazon will protect you FULLY in any of these unforeseen events and you are not hostage to BBO's policies or malpractices.

Order Information: #1082-139854 on December 29 2014 12:00:00 AM
See this Review (if it is visible) on your reviews page:
https://www.resellerratings.com/store/view/BBO_Poker_Tables/review/7365812#comment7365812
Post a Public Reply to Review:
https://www.resellerratings.com/survey/reply/7365812
Email the Reviewer:
https://www.resellerratings.com/user/contact/n69e0/comment/7365812
Change Alert Settings:
https://www.resellerratings.com/adminseller_configure.pl
Visit Your Reviews Page:
https://www.resellerratings.com/store/BBO_Poker_Tables

AT THE START OF THE DAY WE FOLLOW UP WITH ANUJ GOEL, TELLING HIM THAT WE SENT HIM WHAT WE DISCUSSED ON 1/23 AND GIVE HIM THE TRACKING.

From: Customer Service Issues <csi@bbopokertables.com>
Date: Wed, 28 Jan 2015 09:41:41 -0800

To: Anuj Goel <a*******l@g***l.com>
Subject: Re: BBO Poker Tables order #1082-139854

Anuj,
My apologies for the delay in getting back to you. We sent you out the new vinyl last week by UPS as we discussed. We sent it out on 1/23 by UPS and the tracking number is 1Z231EW40360106688. At this time the vinyl is in transit.

Again, we are very sorry that the freight company damaged your table. We were very clear about the receiving and shipping instructions and that you had to be home to inspect before you signed for it. It is very unfortunate that you left during the delivery period and had your Nanny sign for the table. We highly recommend that you file a concealed damage claim with the freight company.

Our tables are thoroughly inspected before they leave us in California and a supervisor checks all the tables before they go out.

We sent out the instructions attached to previous email and the vinyl to you for free to help resolve this issue for you.

We have been working with you on this issue from the beginning and we understand how upsetting this is and we are doing our best to solve issue, considering this is a case of concealed damage and the receiving instructions were not followed.

Thanks,
Jennifer

MINUTES LATER WE GET THIS STRATEGIC EMAIL, IN WHICH ANUJ GOEL SETS THE PREMISE THAT NO LONGER DOES HE ONLY WANT THE VINYL REPAIR KIT, NOW HE WANTS THE MATERIALS, PLUS $95 CREDIT TO HIRE A HANDYMAN TO FIX THE TABLE THAT WAS SIGNED FOR IN GOOD CONDITION DURING DELIVERY.

THIS GUY IS A MASTERMIND!

On Wed, Jan 28, 2015 at 9:56 AM, Anuj Goel <a*******l@g***l.com> wrote:

Jennifer,

It is amazing how sleazy your response is and how conveniently you are trying to shy away from YOUR responsibility. Receiving "instructions" were CLEARLY followed. You can see for yourself from the pictures that there was absolutely no damage to the outside box at all. The responsibility of any damage, even if it is in transit, is YOURS, the shippers, not the recipients. You of all people should know this. So if any claim needs to be filed with them, it has to be from you, not from us. However, note that this is not even the freight company's responsibility since you shipped a damaged table to begin with. You seem to be of the opinion that this is either the freight company's fault, or mine – anyones but yours. Funny.

Anyway, thank you for sending out the replacement vinyl. I looked at the instructions and there is no way I can replace this myself, I don't have the time or the skills to do this. I will have to hire a handyman for a couple of hours and pay him to fix your mistake. As I have said before, I am willing to work with you on this, so I am willing to hire him. However, I will need a $95 credit, this is the amount I need to pay him for this job. It is a very reasonable and mutually agreeable solution in my opinion.

Please confirm if you are willing to credit this amount. If you are, I will need to see the credit post within 2 business days to my card. If you are unwilling to credit this amount, you are very welcome to have this damaged piece shipped back at your expense, and enjoy the chargeback process with my credit card company. I don't need to convince them who is at fault here, I have all the pictures and documentation to prove that you are at fault, and conveniently and shamelessly trying to lay the blame on the customer just to avoid correcting your mistake. I paid for a brand new table, undamaged, and that is what I expect.

Please respond today before close of business, I don't have the time or patience to keep sending you repeated emails with no response.

ANUJ GOEL USING ONLINE REVIEW LEVERAGE FOR COMPENSATION:

PHONE CALL - berating and cursing our customer service. Owner Guy George takes up the correspondence. Anuj Goel’s voice calms down as it’s no longer a girl he’s yelling at, and the Owner outlines the situation. The shipment was shipped insured, and we give all our customers receiving instructions via phone personally to inspect for damage. Since the table was signed for in good condition the alternative was filing a concealed damage, which Anuj Goel did not want to do. Upon reviewing the timeline of the correspondences, George decides to credit Anuj Goel the $95 to fix his table as outlined in the correspondence on 9:56AM since there was a three working day delay in correspondences.

BELOW IS THE FOLLOW EMAIL SENT BY OWNER GEORGE AFTER THE CALL

Hi Anuj,

I'm glad we got a moment to discuss the situation and come to an amicable solution. Rather than have Jennifer pick up the correspondence I'm just going to follow up personally for you to make sure everything taken care of this morning for you.

Per our conversation, we will issue you a $95 credit, as well as the vinyl which was sent out to you on 1/23/15 (1Z231EW40360106688) and we will file this issue as resolved. I will send you a follow up with the price adjustment transaction receipt once I have it.

As you confirmed by phone, upon receiving the price adjustment you will delete, or at the least amend the very negative review posted on Reseller Ratings to reflect the updated situation of this order. I thank you and your friends for ordering with us, and any future correspondences just go ahead and email me direct and I will make sure you're taken care of.

ON JAN 28TH, THE SERIES OF EVENTS HAPPENED VERY QUICKLY AND THERE WERE MULTIPLE PARTIES AT BBO INVOLVED. IT WAS AFTER THE PHONE CALL WHICH WE REALIZED THE CALCULATED STEPS ANUJ GOEL WAS TAKING TO GAIN LEVERAGE IN HIS SITUATION. HE KNEW A NEGATIVE REVIEW BEFORE A SOLUTION (BUT WE ALREADY AGREED TO HIS ORIGINAL PROPOSAL OF A VINYL KIT SENT 1/23) WOULD FORCE BBO TO MODERATE THE SITUATION, EVEN IF THERE WAS NO DOCUMENTATION OF DAMAGE UPON ARRIVAL.

On Wed, Jan 28, 2015 at 12:55 PM, George Chao <george@bbopokertables.com> wrote:

Anuj,

We have processed the price adjustment for $95 back onto your credit card, the transaction ID with Paypal is 791643632N336741U and you will see it back on your card in a few days.

EXTORTION COMPLETE: TWO RESOLUTIONS APPROVED, BOTH PROPOSED BY ANUJ GOEL.

It would have been much easier if you had simply replaced this defective table. If the person can't fix it next week, I will have no choice but to ask for a return and full refund. Hopefully it won't come to that.

Anuj,

On Wed, Feb 4, 2015 at 5:03 PM, George Chao <george@bbopokertables.com> wrote:

Anuj,

Sorry to hear that the upholster you choose was not able to complete the job. Our agreement was that the $95 credit issued on Jan 28th was to take care of the situation of the armrest. By accepting the credit and the replacement vinyl that we sent, it was our agreement that this issue was resolved. This was verbally expressed and agreed upon on the phone with me on Jan 28th and and I also outlined this course of action in my follow up email the same day.

The problem here is that your fully insured freight was signed for in good condition so you cannot file a standard freight insurance claim on your behalf. This is not the same as a defect. You also did not want to file the proper paperwork for concealed damage, which was the standard course of option in this situation. We actually go over the receiving instructions with all of our customers so they were aware of how freight shipping works, we have notes that we spoke with someone on this order 12/29.

I certainly hope that your other guy can fix this for you and we can have an amicable resolution to this situation. I was a man of my word and issued you the credit immediately after our conversation, I hope you are as well.

On Wed, Feb 4, 2015 at 5:48 PM, Anuj Goel <a*******l@g***l.com> wrote:

This was NEVER an agreement that the issue would be considered resolved. You simply wanted me to modify my review and wanted to compensate me for it - unethical and shady to say the least. And I simply it wanted what I paid for - which you STILL have not provided. Shady is exactly the impression I got of your company and that is what I wrote in my reviews. My handyman does no make poker tables for a living.

I have said each time that I am willing to work with you on this and that I just want what I paid for. I have been more than reasonable and fair. Yet each time you send slimy, confrontational, and unnecessary responses just to keep my money without having to correct your mistake.

YOU shipped a damaged table and you simple want to avoid responsibility for it by blaming me or the shipping company? As you can see from the pictures, the box was is perfectly good condition with no damage. So it is not my or the shipping company's responsibility.

Don't worry - I will get this fixed one way or the other. If the vinyl is not replaced successfully, I will file a chargeback and will also have all my other friends who have bought from you leave appropriate reviews as well. They won't hesitate for a second. Watch resellerratings.com and other sites closely next week. You will lose a LOT more than this one small order. And I won't be able to withdraw their reviews at that time once they are posted. I know exactly how this works - perhaps a lot better than you. Shame on you.

No Anuj, it was you which proposed that solution, remember. Unfortunately, I decided (wrongly obviously) to work with you and agree with your proposal to resolve this issue according to your proposition. Here it is, in your writing:

“Anyway, thank you for sending out the replacement vinyl. I looked at the instructions and there is no way I can replace this myself, I don't have the time or the skills to do this. I will have to hire a handyman for a couple of hours and pay him to fix your mistake. As I have said before, I am willing to work with you on this, so I am willing to hire him. However, I will need a $95 credit, this is the amount I need to pay him for this job. It is a very reasonable and mutually agreeable solution in my opinion.” - Anuj – Jan 28, 2015

And I simply it wanted what I paid for - which you STILL have not provided
The poker table was signed for in good condition, delivered by Ceva Jan 21, signed by Yay.

Shady is exactly the impression I got of your company and that is what I wrote in my reviews. My handyman does no make poker tables for a living. You chose your handyman, we did not advise on that point. You need to let him know that you wish him to render the services that you paid him for.

I have said each time that I am willing to work with you on this and that I just want what I paid for. I have been more than reasonable and fair. Yet each time you send slimy, confrontational, and unnecessary responses just to keep my money without having to correct your mistake. We have accommodated you on both your request for a vinyl patch kit then the actual vinyl and credit to fix the problem, it seems to me like you just want to leverage the threat of negative reviews for more compensation. It's very unconventional to agree on a settlement then come back to the table for more settlement.

“That being said, I am not looking to get tables shipped back and forth if it can be avoided. I was told this issue can be fixed with a replacement vinyl. If you can ship me a replacement vinyl along with a repair kit, and walk me through the replacement if I need assistance (maybe a instructional video?), that will be just fine.” Anuj – Jan 22

YOU shipped a damaged table and you simple want to avoid responsibility for it by blaming me or the shipping company? As you can see from the pictures, the box was is perfectly good condition with no damage. So it is not my or the shipping company's responsibility.
We requested pictures of all sides of the box on Jan 22, we never received it, we cannot verify your position. The only paperwork we have is a clear signed bill of lading from CEVA indicating received in good condition. Also given that we hand upholster everything in our California workshop and every table is signed off by a manager means that the possibility of us sending out something with that large of a tear in it is about as high as you writing a email without insulting everyone at my company. Pretty much slim to none.

Don't worry - I will get this fixed one way or the other. If the vinyl is not replaced successfully, I will file a chargeback and will also have all my other friends who have bought from you leave appropriate reviews as well. They won't hesitate for a second. Watch resellerratings.com and other sites closely next week. You will lose a LOT more than this one small order. And I won't be able to withdraw their reviews at that time once they are posted. I know exactly how this works - perhaps a lot better than you. Shame on you.

On Thurs, Feb 5, 2015 at 3:05 PM, Anuj Goel <a*******l@g***l.com> wrote:

Lol...You think I was looking for additional "compensation"??! You are such a tool! I'm done with your shady company. If you have anything to add, communicate it to my credit card company.

If other customers of yours post reviews of their experience with your scum of an operation, positive or negative, that has nothing to do with me. If you want your attorneys to contact my attorneys, well you have my contact information and you are more than welcome to have them get in touch.

Don't bother contacting me again. Good luck scamming others.

GUESS WE WILL HAVE TO DEAL WITH A CHARGEBACK, BUT AT LEAST THE TRANSACTION IS FINISHED....

Review by 'FreSp':

Invoice number: 1082-139884 (note that this is not Anuj's original order number!)

Transaction date: 1/1/15

Review submission date: 2/6/15

Star rating: one star (Very Dissatisfied)

"Very poor quality tables and even worse customer service. They try to bribe you to write a good review (or at least not write a bad > bad meaning honest in this case), which is perhaps why they seem to have mostly glowing reviews here on this board.

Dishonest company with unethical business practices. They are super friendly and prompt before you place your order. Good luck getting a hold of anyone after that. Zero communication or support after that. And the product is horrible which is the main problem to begin with.

And oh, don't worry about reading up about their "Return or Exchange Policy". They have none - they simply disappear."

WE SELL POKER TABLES, SO WE COME ACROSS SMOOTH POKER PLAYERS AND FLAT OUT TERRIBLE POKER PLAYERS. THE ACT OF TELLING US THAT YOU'RE GOING TO THREATEN US WITH MADE UP REVIEWS AND THEN ACTUALLY DO IT THE NEXT DAY IS THE EQUIVALENT OF PLAYING WITH CARDS, OPEN ON YOUR FOREHEAD. WE WERE READY FOR THIS.

WE SIMPLY SENT AN EMAIL NOTIFYING RESELLER RATING OF THE MULTIPLE POST AND POTENTIAL EXTORTION SITUATION AND LET THEM TAKE CARE OF IT ACCORDING TO THEIR POLICIES.

IN THE AFTERNOON, WE GET THIS EMAIL FROM ANUJ. HE DOESN'T KNOW WE ALREADY REPORTED HIS NEGATIVE REVIEW SPAMMING.

Fyi pls see email below. This is what it costs to get the vinyl replaced
locally, and this is the lowest quote I have received from 3 vendors. And
on top of that, they expect me to transport the table to their facility,
which I simply cannot do so that cost will be even more. Don't worry
George, I'm not asking you to foot the bill. Just letting you know how
utterly and completely frustrating it is for a customer to run around and
be asked to shell out more cash to fix your mistake, which you simply
refuse to fix or even acknowledge. All this is not even worth my time. I
hate writing poor reviews for any business because I know fully well how
much they hurt a business, but this was the first time I had to. I would
have gladly modified or removed the reviews from all boards, but you were
more focused on somehow shying away from your responsibility rather than
what was the right thing to do or what was good for your business.

I admit it was my mistake that I asked a handyman to do the job initially,
didn't realize it was an upholster's job. Now I know. Not that any of this
makes any difference to you. You just want to keep my money instead of
giving me what I paid for - this should have been a simple transaction,
but it's turned out to be biggest nightmare for me in all the years (and
decades) I have been buying stuff online.

On 2/6/15 3:38 PM, "Dina Rodrigues" <info@greatbuffaloupholstery.com>
wrote:

>We would have to do the job here at our shop and it will cost about
>$275.00.
>Dina
> 
>-----Original Message-----
>From: Anuj Goel [mailto:anujgoel@gmail.com]
>Sent: Friday, February 06, 2015 1:32 PM
>To: Info@greatbuffaloupholstery.com
>Subject: Replacing vinyl instructions.pdf
> 
>Hello,
> 
>I jus spoke with you about replacing vinyl on a poker table. Pls see
>attached pictures along with instructions to replace the vinyl. I have
>replacement vinyl with me. Please feel free to call me at (917) 843-9338
>to
>discuss.
> 
>Thank you.
> 
>Anuj

WE DON'T HAVE ANY WORDS FOR THIS? DID ANUJ HIMSELF FORGET WHAT HE SAID JUST THE DAY BEFORE? CAN SOMEONE OUT THERE PLEASE HELP US ON WHAT WE ARE SUPPOSED TO DO WITH THIS?

Anuj,

I don't think that's a good idea. You have already filed your chargeback, but you still have the table in your possession. We agreed to help you on this situation even though you don't have supporting shipping documents, twice. You posted an initial racist review before taking it down yourself to post an even more negative followup comment through reseller ratings under a falsified order ID, which is why it was flagged.You're welcome to re-post the original review under the correct ID if you'd like, just don't make up fake order ID's to post multiple negative reviews.

As of now, we don't have your money, and you have our product. It would really be a shame for this to go any further.

Anuj Goel <anujgoel@gmail.com>

George Chao <george@bbopokertables.com>

Wed, Feb 18, 2015 at 3:37 PM

Re: BBO Poker Tables order #1082-139854

As I have said several times before, pls have this garbage shipped back. I'll be more than happy to pack it up and ship it on your account. This worthless quality is of no use to me.

You can continue your rant about my reviews, all screenshots and follow up screen shots and emails have been submitted. You'll be sorry you started this. Wait and watch - and don't bother replying. This ain't a pissing contest.

Anuj Goel <anujgoel@gmail.com>

George Chao <george@bbopokertables.com>

Wed, Feb 18, 2015 at 3:40 PM

Re: BBO Poker Tables order #1082-139854

YOU told resellerratings that my order id was fake even though it was correct. Anyway, I have submitted all emails from them as well. What a frikn tool!

You'll find out that you can't fabricate stuff and expect to get away with it. Wait and watch - fun has just begun for you.

Send me a label and have this garbage shipped back if you like. I don't care for it.

Anuj Goel <anujgoel@gmail.com>

George Chao <george@bbopokertables.com>

Wed, Feb 18, 2015 at 4:54 PM

Re: BBO Poker Tables order #1082-139854

Your original order ID was #1082-139854. I have no idea why you took that one off - I can only assume because it actually said that the product was good.

"The table quality other than the damage is good - I don't disagree with that. BUT, do yourself a favor, if you want to be protected as a customer from this shady company in the event of a damaged item or mis-delivery, you are MUCH better off buying their table from Amazon. Amazon will protect you FULLY in any of these unforeseen events and you are not hostage to BBO's policies or malpractices." - Anuj via Reseller Ratings - Jan 28"

You then wrote another review under FreeSp that basically said everything was terrible. We flagged that one because you tried to post multiple negs on the same order, making up a new ID #1082-139884. You should not be putting up multiple reviews Anuj, especially after telling me that you were planning to do that.

"Don't worry - I will get this fixed one way or the other. If the vinyl is not replaced successfully, I will file a chargeback and will also have all my other friends who have bought from you leave appropriate reviews as well. They won't hesitate for a second. Watch resellerratings.com and other sites closely next week. You will lose a LOT more than this one small order. And I won't be able to withdraw their reviews at that time once they are posted. I know exactly how this works - perhaps a lot better than you. Shame on you." - Anuj Goel - Feb 4th

You are not the victim here Anuj, you're attempting to get something for free by issuing a charge back and now framing your ploy to extort and leverage through negative reviews into a FTC claim. This is not right Anuj, you need to stop.

The return policy is a moot point with the charge back in place.

Anuj Goel <anujgoel@gmail.com>

George Chao <george@bbopokertables.com>

Wed, Feb 18, 2015 at 6:55 PM

Re: BBO Poker Tables order #1082-139854

I never deleted any of my reviews - your product is a piece of garbage. And I have absolutely no personal agenda with the FTC and other regulatory complaints. I really don't care if I get my money back or not. It's about the principle. It's about making you pay for your shoddy and downright sleazy business practices. I will teach you a lesson. As I've said before, you chose the wrong person to get entangled with. You'll see.

George Chao <george@bbopokertables.com>

Anuj Goel <anujgoel@gmail.com>

Wed, Feb 18, 2015 at 9:34 PM

Re: BBO Poker Tables order #1082-139854

If you did not delete your first review then you got flagged for posting multiple reviews as a result of the second review you posted under a false name and order ID. It is against Reseller Ratings policy for someone to post multiple reviews and set up multiple accounts to negatively spam a company, which was exactly what you said you were going to do on Jan 28th. We alerted them when the second negative went up, they took action accordingly. As you know stores cannot manipulate ratings online, only try to solve the problem with customers and ask them to update their ratings accordingly.

Your original review on Reseller Ratings state:

"The table quality other than the damage is good - I don't disagree with that." - Anuj via Reseller Ratings Jan 28th

You've been constantly manipulating the situation and using vindictive, extortion-like tactics to try to get something out of this situation, in which we have already gone above and beyond. What you're doing is trying to hold leverage over small and medium sized companies for personal gain, and when you realized that you weren't going to get it you switched gears and 1) filed a charge back and 2) moved to ratings manipulation and filed with the FTC out of spite. As a business owner I'm not going to take that.

This is about abuse of system and processes to extort small businesses Anuj. You will get nothing more from BBO Poker Tables, you should stop. I remind you that you have filed a charge back but kept the product, this is the bottom line. It's also next to impossible to make up over 170 five-star reviews spanning over five years.