All BBO Poker Tables products are protected by our lifetime warranty on all non- consumable parts, including structural and hardware integrity. Our lifetime warranty excludes consumable materials such as foam, layouts and armrests, which are subject to normal wear and tear.

Replacement layouts and materials are available for purchase on our website.

Lifetime warranty is not transferable.

All orders (poker and game tables with custom armrest material and custom layouts) are 100% refundable and cancellable without a fee for 24 business hours. After 24 business hours, a 15% cancellation fee on the entire order will be applied as we will begin preparing your materials for production. All pre-orders (marked as such on the product page) will be 100% refundable for 72 business hours, after which the 15% cancellation fee will apply.

Change requests or cancellations are subject to a 30% fee on the entire order after the order has been confirmed and production has begun.

BBO Poker Tables is the only company on the market that proactively protects customers from shipping damage. We have developed an end-to-end track and trace system “Copperwire TNT” for our customers to document any shipping damage. It is important that you use Copperwire TNT and note any damages on the bill of lading during delivery. As long as you do this, you are 100% covered from shipping and concealed damage situations.

All warranty claims require documentation (photos and videos) of the issue. Simply attach the files to an email with your name and order number in the subject to Ticket@bbopokertables.com. Our Customer Service representatives confirm receipt within 24 hours to advise resolutions.