We want to make the ordering and receiving of your gorgeous custom BBO poker and game table a pleasant experience, so please take a look at our return and warranty policy.
All BBO Poker Tables products are protected by our lifetime warranty on all non-
consumable parts, including structural and hardware integrity. Our lifetime warranty
excludes consumable materials such as foam, layouts and armrests, which are subject
to normal wear and tear.
Replacement layouts and materials are available for purchase on our website.
Lifetime warranty is not transferable.
All products are eligible for return up to 30 days from the date of delivery. All shipping charges are the responsibilities of the customer and custom orders (poker and game tables with custom armrest material and custom layouts) are non-refundable.
Refunds will be processed after the returned item is inspected and deemed to be free of any damages.
All orders (poker and game tables with custom armrest material and custom layouts) are 100% refundable and cancellable without a fee for 24 business hours. After 24 business hours, a 15% cancellation fee on the entire order will be applied as we will begin preparing your materials for production. All pre-orders (marked as such on the product page) will be 100% refundable for 72 business hours, after which the 15% cancellation fee will apply.
AFTER PRODUCTION HAS STARTED
Change requests or cancellations are subject to a 30% fee on the entire order after the order has been confirmed and production has begun.
Please notify intentions of return/ exchange and to receive RMA by emailing us at Ticket@BBOPokerTables.com.
SHIPPING PROTECTION AND CONCEALED DAMAGE
BBO Poker Tables is the only company on the market that proactively protects customers from shipping damage. We have developed an end-to-end track and trace system “Copperwire TNT” for our customers to document any shipping damage. It is important that you use Copperwire TNT and note any damages on the bill of lading during delivery. As long as you do this, you are 100% covered from shipping and concealed damage situations.
BBO Poker Tables cannot assist, by law, any concealed damage claims if damages were not noted on the bill of lading during the time of delivery. Freight shipping is not the same as ground package shipping (UPS, FedEx, Amazon) and it is important to note any damages on the bill of lading and through our Copperwire TNT system.
Please closely read our Shipping Receiving Instructions as freight shipping is different than small package ground shipping.
All orders are subject to our terms and conditions and shipping policies.
HOW TO FILE A WARRANTY CLAIM
All warranty claims require documentation (photos and videos) of the issue. Simply
attach the files to an email with your name and order number in the subject to
Ticket@bbopokertables.com. Our Customer Service representatives confirm receipt
within 24 hours to advise resolutions.
Please note that manufactures claims are very different from shipping damage, please
familiarize yourself with our Shipping Receiving Instructions and always use our
Copperwire Track and Trace to be covered from freight shipping damage.
Concealed damage from not properly inspecting, documenting damage and signing the
bill of lading is not manufacturers defect and BBO Poker Tables has no ability, by freight
law, to pursuit compensation for the damages incurred. We do not want to see this
situation, so it’s very important to follow our Shipping and Receiving Instructions,
actively note damages during deliery, and use our Copperwire Track and Trace system.
CONTACT BBO POKER TABLES
We can be reached by phone Mon - Fri 8:30AM to 5PM PST or 24 hours a day through email at:
(Emails will be responded to within 24 business hours or less)