BBO Poker Tables has been the leader in premium personalized poker tables in the US for over a decade. Through our experience, we have developed our signature "Omotenashi" customer experience exclusively for BBO customers. Our 360-degree approach to all touchpoints during your experience ensures a smooth and pleasant transaction for all customers.
Our team members are available through chat, social media, email and phone to answer any questions to ensure the best decision-making for your dream table.
All customers can expect to get a post-order service call to walk you through your table configurations and shipping and receiving expectations.
Personalized graphic designer support:
Create your dream custom layout seamlessly by working hand in hand with our graphics designer. You only sign off on the design when you are 100% satisfied.
Post-production verification on personalized builds:
We provide all personalized table customers with a post-build verification process where you see and sign off your table prior to shipping. We only ship when you are ecstatic with your new custom table.
ALL BBO CUSTOMERS ENJOY
Post Production and Pre Shipping Service Calls
Exclusive Track and Trace Damage Protection
Post Production Verification for Personalized Builds
Personal designer support for custom layouts
Free Shipping on All Tables
Pre-shipping service outreach:
Our team members reach out prior to shipping to ensure that you are ready and go over our freight instructions with you, providing you with updated shipping timelines.
Track and Trace protection:
Every BBO customer enjoys freight damage protection through our proprietary Track and Trace software Copperwire, built on the latest blockchain technology. This system, when used during receiving protects our customers from shipping damage. This is available only at BBO Poker Tables.
Follow up call:
Once your table is delivered, our staff checks in to see if you were satisfied and notes your experience to identify improvements in our services and products, creating potential improvements for future customers.
We do all of this to ensure that your experience is smooth and enjoyable, we understand that the only reason BBO exists is because of our happy customers.